IDENTIFY CONCERNS
SET PRIORITY
PLAN NEXT STEPS
PLAN INVOLVEMENT
LIST THREATS AND OPPORTUNITIES
To make them visible
What bothers us about…?
SEPARATE AND CLARIFY
To allow further analysis and resolution
What do you mean by…?
CONSIDER CURRENT IMPACT, FUTURE IMPACT, TIME FRAME
To know where to use resources for the greatest gain
What is the current impact?
DETERMINE ANALYSIS NEEDED
To ensure effective and efficient use of analysis
Do we have a deviation? Is cause unknown? Do we need to know cause?
DETERMINE HELP NEEDED
To ensure appropriate involvement and commitment
Who should be involved?
DESCRIBE PROBLEM
IDENTIFY POSSIBLE CAUSES
EVALUATE POSSIBLE CAUSES
CONFIRM TRUE CAUSE
STATE THE PROBLEM
To help stay on track
What do we see that tells us there is a deviation?
OBJECT
DEVIATION
SPECIFY THE PROBLEM
To increase understanding of the deviation
IS
IS NOT
WHAT?
WHERE?
WHEN?
EXTENT?
Where is the deviation on the object?
How many objects could have the deviation, but do not?
KNOWLEDGE AND EXPERIENCE
To create statements you can test against the facts
DISTINCTIONS AND CHANGES
What has changed in, on, around, or about…?
TEST POSSIBLE CAUSES
To get rid of causes that do not make sense
If ___ is the cause of _____, how does that explain both the IS and the IS NOT?
DETERMINE MOST PROBABLE CAUSE
To pick the possible cause to verify first
VERIFY ASSUMPTIONS, OBSERVE, EXPERIMENT, OR TRY A FIX AND MONITOR
To avoid wasting resources