KT Process Test

Situation Appraisal
Problem Analysis
Full Process

Score: 0/19

Score: 0/30

Score: 0/49

PROCESS STEP 1
ACTION STEP 1.1
Why?
Process Question
ACTION STEP 1.2
Why?
Process Question
PROCESS STEP 2
ACTION STEP 2
Why?
Process Question
PROCESS STEP 3
ACTION STEP 3
Why?
Process Question
PROCESS STEP 4
ACTION STEP 4
Why?
Process Question
PROCESS STEP 1
ACTION STEP 1.1
Sub-process Element
Why?
Sub-process Element
Process Question
ACTION STEP 1.2
Sub-process Element
Sub-process Element
Why?
Sub-process Element
Sub-process Element
Process Question
Sub-process Element
Sub-process Element
Process Question
PROCESS STEP 2
ACTION STEP 2.1
ACTION STEP 2.2
Process Question
Why?
PROCESS STEP 3
ACTION STEP 3.1
Why?
Process Question
ACTION STEP 3.2
Why?
PROCESS STEP 4
ACTION STEP 4
Why?
Situation Appraisal
PROCESS STEP 1
ACTION STEP 1.1
Why?
Process Question
ACTION STEP 1.2
Why?
Process Question
PROCESS STEP 2
ACTION STEP 2
Why?
Process Question
PROCESS STEP 3
ACTION STEP 3
Why?
Process Question
PROCESS STEP 4
ACTION STEP 4
Why?
Process Question
Problem Analysis
PROCESS STEP 1
ACTION STEP 1.1
Sub-process Element
Why?
Sub-process Element
Process Question
ACTION STEP 1.2
Sub-process Element
Sub-process Element
Why?
Sub-process Element
Sub-process Element
Process Question
Sub-process Element
Sub-process Element
Process Question
PROCESS STEP 2
ACTION STEP 2.1
ACTION STEP 2.2
Process Question
Why?
PROCESS STEP 3
ACTION STEP 3.1
Why?
Process Question
ACTION STEP 3.2
Why?
PROCESS STEP 4
ACTION STEP 4
Why?

Situation Appraisal Notes

IDENTIFY CONCERNS
SET PRIORITY
PLAN NEXT STEPS
PLAN INVOLVEMENT
LIST THREATS AND OPPORTUNITIES
To make them visible
What bothers us about…?
SEPARATE AND CLARIFY
To allow further analysis and resolution
What do you mean by…?
CONSIDER CURRENT IMPACT, FUTURE IMPACT, TIME FRAME
To know where to use resources for the greatest gain
What is the current impact?
DETERMINE ANALYSIS NEEDED
To ensure effective and efficient use of analysis
Do we have a deviation? Is cause unknown? Do we need to know cause?
DETERMINE HELP NEEDED
To ensure appropriate involvement and commitment
Who should be involved?

Problem Analysis Notes

DESCRIBE PROBLEM
IDENTIFY POSSIBLE CAUSES
EVALUATE POSSIBLE CAUSES
CONFIRM TRUE CAUSE
STATE THE PROBLEM
To help stay on track
What do we see that tells us there is a deviation?
OBJECT
DEVIATION
SPECIFY THE PROBLEM
To increase understanding of the deviation
IS
IS NOT
WHAT?
WHERE?
WHEN?
EXTENT?
Where is the deviation on the object?
How many objects could have the deviation, but do not?
KNOWLEDGE AND EXPERIENCE
To create statements you can test against the facts
DISTINCTIONS AND CHANGES
What has changed in, on, around, or about…?
TEST POSSIBLE CAUSES
To get rid of causes that do not make sense
If ___ is the cause of _____, how does that explain both the IS and the IS NOT?
DETERMINE MOST PROBABLE CAUSE
To pick the possible cause to verify first
VERIFY ASSUMPTIONS, OBSERVE, EXPERIMENT, OR TRY A FIX AND MONITOR
To avoid wasting resources

Full Process Notes

IDENTIFY CONCERNS
SET PRIORITY
PLAN NEXT STEPS
PLAN INVOLVEMENT
LIST THREATS AND OPPORTUNITIES
To make them visible
What bothers us about…?
SEPARATE AND CLARIFY
To allow further analysis and resolution
What do you mean by…?
CONSIDER CURRENT IMPACT, FUTURE IMPACT, TIME FRAME
To know where to use resources for the greatest gain
What is the current impact?
DETERMINE ANALYSIS NEEDED
To ensure effective and efficient use of analysis
Do we have a deviation? Is cause unknown? Do we need to know cause?
DETERMINE HELP NEEDED
To ensure appropriate involvement and commitment
Who should be involved?
DESCRIBE PROBLEM
IDENTIFY POSSIBLE CAUSES
EVALUATE POSSIBLE CAUSES
CONFIRM TRUE CAUSE
STATE THE PROBLEM
To help stay on track
What do we see that tells us there is a deviation?
OBJECT
DEVIATION
SPECIFY THE PROBLEM
To increase understanding of the deviation
IS
IS NOT
WHAT?
WHERE?
WHEN?
EXTENT?
Where is the deviation on the object?
How many objects could have the deviation, but do not?
KNOWLEDGE AND EXPERIENCE
To create statements you can test against the facts
DISTINCTIONS AND CHANGES
What has changed in, on, around, or about…?
TEST POSSIBLE CAUSES
To get rid of causes that do not make sense
If ___ is the cause of _____, how does that explain both the IS and the IS NOT?
DETERMINE MOST PROBABLE CAUSE
To pick the possible cause to verify first
VERIFY ASSUMPTIONS, OBSERVE, EXPERIMENT, OR TRY A FIX AND MONITOR
To avoid wasting resources

Instructions

Situation Appraisal Instructions

Welcome to the -Tregoe Situation Appraisal exercise. Drag each blue note from the right panel to its matching box on the left.

  • Select Submit Answers to check your work.
  • Use Reset Exercise to start over.
  • Show Hints highlights the correct box for any wrong notes (disabled in Hard Mode).

Hard Mode hides hints, requires all notes to be placed before submitting, and returns only the incorrect ones.

Tip: Match the note font to the box font for easier reading.

What's new in Version 1?

  • EVERYTHING!